Frequently Asked Questions

The intervals for delivery are 2, 3, 4 or 5 months depending on the volume of the hot tub. To give you a good guideline for a 7 Ft hot tub you need 3 boxes per year which means a box is delivered every 4 months. (12 months / 3 boxes)

The customer gets a worry free subscription service that automatically schedules the  Free O-Care delivery according to the selected frequency.

A discount of  $10 for every delivery and free use of all O-Care dealer customised help tools such as the O-Care Water Maintenance App and the Online Water Assistant.

Predictable revenue stream
The subscription model ensures consistent income, making financial forecasting easier and more reliable.
Increased customer loyalty
With customers tied to an ongoing subscription, dealers build stronger relationships and improve retention rates.
Reduced inventory management
Regular shipments mean dealers can maintain lower stock levels, freeing up storage space and reducing inventory costs.
Enhanced customised customer support tools
The dealer-customized O-Care app links customers directly to the dealer’s store for problem-solving and additional purchases, reinforcing the connection to the dealer’s brand.
Improved customer experience
The simplicity of the O’Care two-step system helps customers maintain their spa easily, leading to higher satisfaction and fewer maintenance issues.
Time savings
Automated processes minimize the need for manual order management, giving dealers more time to focus on customer service and business growth.

These benefits collectively contribute to stronger dealer-customer relationships and a more streamlined business model.

YES, there is an online portal where a customer can cancel or pause the subscription.
They can also email our customer service.

YES, by pointing them to the customer portal as all transaction are done by credit card and safety of payment and card information is only ensured on that platform.

We normally take 1-3 business days to deliver your order.

The dealer gets a report every month of all their customers and the orders that are send out. Access to a portal is also possible and payment is done every quarter.

Most dealers pay a $30 commission when a customer is signed up.

For every new signed subscription O-Care gives the dealer a FREE box of O-Care.

We have a complete onboarding process which contains effective non intrusive staff training

A part of the onboarding process is the online and in-store marketing material which is an important part of the program and is also FREE for every dealer.